Order Processing: Please allow all orders 1 to 2 business days for order processing and shipping (most orders will ship out within 24 hours from purchase). All orders purchased after 2pm PST will ship out the following business day. Orders placed on Friday after 2pm PST will be shipped the following Monday.

Please note that during holidays order processing and shipping may be delayed.

All shipping rates will be calculated at time of checkout.

If you are not 100% satisfied with any product purchased from our website, you can return the item(s) within 30 days of your purchase date.

• All returned product must be unopened and in original packaging or if product has been opened, it must be less than 30% used to qualify for a refund.
• Refunds will NOT be given if product returned is more than 30% used.
• Customer is responsible for return shipping costs (we can not accept COD deliveries).
• Please pack items securely in packaging with original packing slip and order number.

In order to start a return, please contact us at 503-266-2130 or info@naturalpetlix.com for additional questions or assistance.